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Privacy Policy

Realtor Ray (“we”, “our”, or “us”), a brand owned and operated by Eisenia Solutions Pte. Ltd. (“Company”), is committed to safeguarding your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, and protect personal data submitted through realtorray.sg (“Website”) or through our communications.

1. Collection of Personal Data

We collect personal data when you interact with our website, request real estate advisory services, or contact us via enquiry forms or direct messaging (such as WhatsApp). Personal data may include:

  • Contact Information: Your name, email address, phone number, and company name.
  • Property Requirements: Real estate search criteria, space specifications, leasing/purchasing budgets, timeline preferences, and property identifiers.
  • Technical & Usage Data: IP address, browser type, device information, and browsing behaviour collected automatically via analytics services (e.g., privacy-centric site analytics).

2. Purposes for Collection, Use, and Disclosure

We collect and use your personal data for the following business purposes:

  • Providing commercial real estate transactor, sales, and leasing advisory services.
  • Responding to property inquiries, viewing requests, and consultation bookings.
  • Delivering relevant property updates, market reports, and sector newsletters where you have consented.
  • Improving website performance, content presentation, and user experience.
  • Complying with applicable laws, regulations, and industry guidelines issued by the Council for Estate Agencies (CEA) and Singapore regulatory authorities.

3. Disclosure of Personal Data

We respect your privacy and will not sell, rent, or trade your personal data. We may disclose your personal data to:

  • Appointed agents and sales transactors directly handling your property inquiries.
  • Third-party service providers performing technical, hosting, communication, or analytics services on our behalf under confidentiality agreements.
  • Law enforcement, regulatory authorities, or courts of law where required by Singapore legislation.

4. Protection and Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, or disposal.

5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal or business retention obligations. Once no longer required, data is securely destroyed or anonymized.

6. Your Rights (Access, Correction, and Withdrawal)

Under the PDPA, you have the right to:

  • Request access to your personal data in our possession.
  • Request correction of any inaccurate or incomplete personal data.
  • Withdraw your consent for the collection, use, or disclosure of your personal data at any time.

To exercise any of these rights, please contact our Data Protection Officer via our Contact Page or email us at privacy@realtorray.sg.

7. Third-Party Websites and Services

Our website may contain links to external websites, portals, or third-party platforms (e.g., WhatsApp, LinkedIn, YouTube). We are not responsible for the privacy practices or contents of such third-party sites. We encourage you to review their respective privacy notices.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices. Any updates will be posted on this page with an updated revision date.